Case Study: Kolok achieves 28% volume growth and 80% fewer picking errors with Manhattan Associates' Manhattan SCALE™

Kolok standardises operations on Manhattan SCALE

Kolok Unlimited, a Gauteng‑based distributor of printer supplies and a Bidvest subsidiary operating across southern Africa with seven distribution centres, was struggling as transaction volumes outpaced its manual, card‑based warehouse systems. Delays unloading deliveries, poor stock visibility, rising shrinkage and limited IT skills among warehouse staff—compounded by security risks—threatened service levels as the business prepared for further international expansion.

Kolok implemented Manhattan SCALE across its larger DCs (with RF technology and integration to Microsoft Dynamics AX via a local partner) to standardise operations and train staff quickly. The rollout increased volume by 28%, cut picking errors by 80%, reduced shrinkage, enabled 15‑minute order turnaround and shortened stock‑takes from three days to a few hours, with management now able to measure productivity and expect full IT ROI within 24 months.

Kolok

Allan Thompson

Managing Director