Case Study: H & O Distribution achieves major efficiency gains and near‑100% inventory accuracy with Manhattan Associates

H&O Distribution picks and packs profits with new supply chain solutions

H & O Distribution is a family‑owned third‑party logistics provider based in Fairfield, Ohio, founded in 1959 with 525,000 sq. ft. of warehouse space and about 85 employees. The company handled picking, packing and storage for more than 100 customers but relied on manual “pen‑and‑paper” and an old Unix system, which caused data‑entry errors, excessive labor, lost revenue and limited ability to offer value‑added services to win new business.

H & O chose Manhattan SCALE for its reputation and built‑in functionality, implementing the solution smoothly and under budget. With about 95% of its workload on Manhattan tools, forklift operators use mounted computers to enter inventory, driving nearly 100% accuracy, roughly $20,000 in annual shipping error savings, faster reporting, increased sales opportunities through customer self‑service visibility, and streamlined staffing and operations.

H & O Distribution

Brant Osborne

Director of Information Technology