Case Study: Hayneedle achieves scalable growth and improved order accuracy with Manhattan Associates

Hayneedle finds the elusive key to growth with Manhattan solutions

Hayneedle is an online home-goods retailer that grew from a network of 220 niche web stores into a consumer brand with three distribution centers and significant drop-ship volume. As the company moved to centralize fulfillment, its legacy warehouse management software was out of sync with dispersed inventory, leading to order confusion, lower service levels and the need for a scalable, flexible solution.

Hayneedle implemented Manhattan Associates’ Warehouse Management for Open Systems plus Distributed Order Management and Supply Chain Intelligence, consolidated distribution, and brought customer care in-house. The new systems gave real-time inventory visibility, more accurate picking, improved shipping service and lower transportation costs, positioning the company for continued direct-to-consumer growth and easier onboarding of future facilities.

Hayneedle

Tom Clement

Vice President