Case Study: Global Manufacturer and Distributor achieves 50% productivity gains, near‑perfect accuracy and lower costs with Manhattan Associates' Warehouse & Transportation Management

Global Manufacturer and Distributor - Customer Case Study

A global HVAC manufacturer and distributor selling through 6,000 independent dealers and 130 company-owned service centers faced minimal warehouse-level visibility, which prevented accurate delivery ETAs and hindered productivity. The company targeted a $25 million increase in EBIT, half from market-share gains and half from productivity improvements, and needed a supply-chain overhaul to meet that goal.

The firm redesigned distribution from a national to a regional hub-and-spoke network and rolled out Manhattan’s Warehouse and Transportation Management systems, giving regional warehouses control over inventory selection, order prioritization and variable cut-off times for near-real-time decisions. The integrated solution met productivity targets and delivered strong ROI: productivity rose 50% (cartons per person), shipping accuracy improved from 98% to 99.97%, inventory accuracy climbed from 97.5% to 99.53%, emergency orders can be filled in minutes, and better transportation planning enabled more consolidation and lower freight costs.