Case Study: eStore Logistics achieves scalable omni-channel fulfilment and improved operational efficiency with Manhattan SCALE (Manhattan Associates)

eStore Logistics advances online and omni-channel fulfilment capabilities with Manhattan Associates

eStore Logistics is a Melbourne-based 3PL founded in 2009 that provides warehousing, order fulfilment and omni-channel services. After rapid growth, its in‑house WMS — built for a small customer base — could no longer support higher volumes, faster client onboarding or the margin and service‑level improvements demanded by online retail customers.

The company selected Manhattan SCALE for its scalability, integration capabilities and rich functionality. Post‑implementation eStore achieved better inventory control and warehouse space visibility, more efficient outbound processing (including advanced wave flows and 3D cubing to reduce packaging/shipping costs), faster onboarding and multi‑site operation, and lower IT/admin costs while handling increased volumes, positioning them to strengthen customer loyalty and accelerate growth.

eStore Logistics

Leigh Williams

founder and CEO