Case Study: Cosmax achieves a 75% reduction in returns and 30% warehouse productivity gain with Manhattan Associates' SCALE

Cosmax transforms entire warehouse operation with Manhattan Associates

Cosmax, Korea’s largest cosmetics ODM, faced operational strain from rapid growth, a high volume of new products and an inadequate in‑house warehouse system. The company lacked standardized SOPs and end‑to‑end inventory visibility, which led to inaccurate picking, excessive returns and inefficient use of warehouse space and labor.

Cosmax implemented Manhattan SCALE WMS, integrated with its ERP, and worked with Manhattan Associates to create SOPs and new rules like the “Case Round‑Up” and customized put‑away logic. The solution improved inventory accuracy and storage control, cut returns by 75%, reduced overtime per warehouse worker by 16.6% and raised overall productivity by 30%, while ensuring the right packaging volumes reach production.

Cosmax

RH Park

Assistant Manager