Case Study: Sanitary Technical Wholesaler STG achieves higher inventory accuracy and customer satisfaction with Manhattan Associates Manhattan SCALE

STG Improves Quality and Customer Satisfaction with Manhattan SCALE

Sanitary Technical Wholesaler (STG), part of Building Materials Europe, needed to standardize multiple warehouse management systems after merging three Belgian wholesalers and to manage a highly complex product mix and order profile in its expanded Herentals warehouse. The company turned to Manhattan Associates and its Manhattan SCALE™ warehouse management system to bring flexibility, control, and efficiency to operations that handle everything from small fittings to large bathtubs.

Manhattan Associates implemented Manhattan SCALE to provide real-time visibility, flexible labor deployment, and standardized processes across STG’s central warehouse. The results were significant: warehouse occupancy dropped from over 90% to under 70%, inventory turnover improved from 2.7 to 4.5, inventory accuracy rose from 70% to 98%, OTIF increased from 50% to 98%, and the first-time-right rate reached 99.99%, helping STG reduce rework, prevent costly returns, and support continued growth.

Sanitary Technical Wholesaler

Paul Steinke

Supply Chain Excellence Manager