Case Study: 3 Suisses France achieves 50% boost in receiving productivity and improved inventory accuracy with Manhattan Associates' Supply Chain Platform

3 Suisses France runs multi-channel retail operation with Manhattan’s supply chain platform

3 Suisses France is a long-established multi-channel distance retailer (mail-order, phone and online) that ships more than 13.5 million consignments a year and whose online channel now represents about half of its revenue. The company’s proprietary supply‑chain system could not scale to support rapid e‑commerce growth, lacked real‑time inventory visibility, and constrained SKU expansion, so 3 Suisses needed better inventory accuracy, higher productivity and lower operating costs.

3 Suisses implemented Manhattan Associates’ Warehouse Management for Open Systems and Supply Chain Intelligence across two Croix distribution centres in a three‑phase rollout, supported by a focused change‑management and training programme. Within months they achieved a 50% improvement in receiving productivity, real‑time warehouse and outbound inventory visibility, higher order‑fulfilment rates and inventory accuracy, fewer incorrectly prepared orders, and a 50% reduction in the area required for receiving operations.

3 Suisses France

Catherine Dussart

Director of Business Organisation