Case Study: Lamps Plus achieves seamless omnichannel POS upgrades with Manhattan Associates

The Benefits of a Next Generation, Purpose-Built Point of Sale

Lamps Plus, the nation’s largest specialty light retailer, needed to replace an aging legacy POS that required costly annual upgrades and lacked the visibility to support a true omnichannel experience. The company turned to Manhattan Associates and Manhattan Active® Point of Sale to help create a more modern, unified commerce environment across its stores and channels.

Manhattan Associates implemented Manhattan Active POS across 36 retail locations in six months, bringing cloud-native upgrades, better customer visibility, and new capabilities such as secure payments, gift card support, loyalty capture, and in-store web returns. The results included a 35% increase in POS throughput, training time of less than an hour for associates, and a more stable system that automatically upgrades and supports buy online, pickup in-store, curbside pickup, and ship-from-store options.

Lamps Plus

Bill Gratke

Senior Vice President