Case Study: Shelter Insurance Company achieves massive time-savings and streamlined claims workflows with MangoApps

How Shelter Insurance’s Claims Department Improved Work Processes With Trackers & Forms

Shelter Insurance Company’s Claims Department needed to replace an outdated Lotus Notes resource library and streamline collaboration across its 18 branch offices. After evaluating alternatives (including SharePoint), Shelter selected MangoApps’ intranet and collaboration platform because it was easier to set up, maintain, and gave the department full control without heavy IT involvement.

MangoApps delivered branch- and department-specific groups, a unified searchable resource hub, trackers and forms for volunteer scheduling, claims intake, and onboarding. The platform eliminated dozens of Excel spreadsheets (previously 18–25), enabled immediate account provisioning, reduced email overload, and—according to leaders—saved staff “a couple of hours a day” while improving real-time visibility and reporting across the claims organization.

Shelter Insurance Company

Mark Jones

Director of Litigation and Special Investigations Unit