Case Study: Waimakariri District Council achieves BCA accreditation and improved customer service with Mango

Mango helps Waimakariri District Council increase productivity and customer satisfaction through improved compliance

Waimakariri District Council’s Building Unit faced a paper‑based, labour‑intensive management system that ate staff time, lacked transparency and hindered improvements — at a time when ISO 9001 compliance and, critically, Building Consent Authority (BCA) accreditation were priorities. The Council selected Mango and its hosted Software‑as‑a‑Service management system to replace the old process and lift customer service and operational performance.

Mango deployed its SaaS solution across the Building Unit (implemented and adding value within a week), delivering a single, interactive, always‑up‑to‑date management system that improved communication, reporting and staff buy‑in. Mango’s system was a key enabler in achieving BCA accreditation, produced time and cost savings, significantly reduced the resource needed to manage building consents, freed staff to drive improvements and delivered a rapid return on investment alongside higher customer and employee satisfaction.

Waimakariri District Council

Warren Taylor

Building Unit Manager