Case Study: Southampton Cargo Handling (SCH) achieves centralized, transparent compliance and ISO 9001-ready workflows with Mango

Mango Creates One Single Place for Access to their Compliance Systems

SCH is Southampton Cargo Handling (SCH), a stevedoring and cargo-handling company serving the Port of Southampton and other UK ports. Before adopting Mango, SCH managed incidents, improvements and non-conformances across multiple spreadsheets and a server-only document store, which was time-consuming, lacked transparency and meant complaints and recurring errors weren’t being captured. SCH implemented Mango’s compliance/workflow platform to address these challenges.

Mango created a single, workflow-driven system for documents, reporting and approvals so information is visible, traceable and easy for all employees to use. The result: strong employee buy-in, more issues being logged, investigated and prevented, and SCH now easily passes its annual ISO 9001 audits — auditors “love Mango.” Mango’s solution also removed dependence on a single compliance person and stopped issues “slipping through the net.”

SCH

Richard Burgess

Director