Case Study: a leading major industrial supplier reduces allocation times and clears backlog with MServ from Management Controls

The Power of Collaborative Problem Solving With Mserv

A leading major industrial supplier faced significant financial and operational challenges due to a large backlog of unallocated labor hours in the Track Platform, causing severe payment delays. With an average of 668 hours to process weekly, this issue threatened their cash flow and reputation as a reliable service provider. They turned to the vendor, Management Controls, for a solution.

Working with the MServ team from Management Controls, the supplier received meticulous training and support to refine its processes. This collaboration successfully eliminated the historical backlog and dramatically streamlined the allocation of hours. As a result, Management Controls helped the supplier reduce its average allocation time from 21.92 days to 9.09 days, which restored timely payments, improved financial stability, and cemented their status as a preferred contractor.