Case Study: UniServity improves global website performance with ManageEngine Site24x7

UniServityzz - Customer Case Study

UniServity, a global leader providing web-based virtual learning environments to schools, needed to ensure their various websites and online applications were available and performing well for users across the globe. To guarantee a consistently good user experience and monitor their global infrastructure, they turned to the vendor ManageEngine Site24x7 for its hosted website monitoring service.

By implementing ManageEngine Site24x7, UniServity gained the ability to monitor its platforms from multiple global locations, using the service's worldwide monitoring servers. The solution provided speedy problem resolution through instant alerts and enabled detailed SLA management and reporting. The measurable impact was significant; the IT team could now pinpoint issues, prove they were meeting SLAs—achieving a 99.9% success rate against a 99.5% goal—and drastically reduce the number of performance-related helpdesk calls.

UniServity

Brian Fraser

IT Operations Manager