Case Study: UniServity achieves faster problem resolution and better SLA management with ManageEngine Site24x7

UniServity boosts helpdesk support by 100% with ManageEngine Site24x7

UniServity, a global leader providing web-based virtual learning environments for schools, needed to ensure its various online applications and websites were available and performing optimally for users across the globe. To guarantee a consistently good end-user experience and proactively identify issues, they turned to the vendor ManageEngine Site24x7 for its hosted website monitoring service.

By implementing ManageEngine Site24x7, UniServity gained the ability to monitor its global platforms from multiple international locations, testing real end-user experience from outside its corporate firewall. The solution enabled speedy problem resolution, allowing their helpdesk to pinpoint network or application issues quickly. This resulted in a measurable improvement, with helpdesk reports of performance-related calls significantly decreasing by more than 100%, and provided the tools to effectively manage and report on Service Level Agreements for their customers.

UniServity