Case Study: Publicis Sapient achieves unified MSP monitoring and faster issue detection with ManageEngine Site24x7

Transforming monitoring for experts in digital business transformation

Publicis Sapient, a digital business transformation specialist, faced challenges with its previous monitoring solution, which lacked robust data segregation and a unified view. This prevented them from effectively managing multiple clients without risking data leaks and limited their monitoring capabilities. They turned to ManageEngine Site24x7 for a comprehensive MSP monitoring solution to address these issues.

By implementing ManageEngine Site24x7, Publicis Sapient gained a 360-degree monitoring platform with strong user-level access management and data segregation. The solution provided synthetic, infrastructure, and web page speed monitoring in a single dashboard. The results were significant: the team now manages over 25 clients on the platform, has eliminated data overruns for one client, and proactively detects issues, dramatically reducing client escalations and downtime.

Publicis Sapient

Amit Kumar

Cloud and DevOps, Managed Service Operations