Case Study: SmartAction achieves faster, simpler infrastructure monitoring with ManageEngine Site24x7

Infrastructure monitoring saves time and resources for conversational AI experts

SmartAction, a provider of conversational AI for contact centers, faced significant challenges with its outdated, on-premises monitoring solution. Their previous system offered only basic uptime checks, lacked critical disk and RAM monitoring, and required heavy customization, causing the team to miss failures and waste resources. After a failed attempt with another solution, they began searching for a simple, agent-based monitoring upgrade.

They implemented the Site24x7 infrastructure monitoring solution. The agent-based, web-native platform provided immediate, comprehensive monitoring of servers, CPUs, RAM, and hard drives with minimal setup and firewall changes. The solution integrated seamlessly with their existing incident management software. As a result, SmartAction now gains detailed uptime reporting, can pinpoint issues like bandwidth bottlenecks in minutes, and has saved considerable time and stress for its IT team, allowing for proactive problem resolution.

Capacity

Shaheen Ghavim

Senior Systems Administrator