Case Study: HPDK.com achieves 30x performance improvement with ManageEngine Site24x7

HPDK.com cuts API response time from 400 seconds to 12 with ManageEngine Site24x7

HPDK.com, a SaaS provider of technical and sales support platforms, faced a severe performance challenge when its application's response time became intolerable as more than 2,000 technicians accessed it simultaneously, threatening a key enterprise deal. The company deployed ManageEngine Site24x7's APM Insight agent to gain code-level visibility and pinpoint the root cause of these production bottlenecks.

Using Site24x7 APM Insight, HPDK.com identified inefficient code, including methods being called millions of times and redundant external calls to databases like Cassandra. By refactoring the API code, removing repeated function calls, and caching SQL results, ManageEngine's solution helped HPDK.com achieve a 30x performance improvement, reducing response time from 400 seconds to 12 seconds. This allowed them to successfully scale to support 5,000 concurrent users and secure their enterprise customer.

HPDK.com