Case Study: HPDK.com achieves 30x faster application performance with ManageEngine Site24x7

How Site24x7 helps HPDK.com troubleshoot and scale its application

HPDK.com, a SaaS vendor providing a technical and sales support platform, was experiencing severe performance issues with its application. Their API calls were taking over 200 seconds to respond, creating a bottleneck that threatened their ability to scale and serve their growing customer base. To troubleshoot the problem, they turned to the vendor ManageEngine Site24x7 and implemented its APM Insight application performance monitoring service.

Using Site24x7 APM Insight, HPDK.com identified that a single, frequently-called method was responsible for 25% of the response time and that redundant function calls and database queries were causing delays. By refactoring the code, removing these repetitions, and implementing caching, they resolved the issues. The solution from Site24x7 resulted in a dramatic 30x performance improvement, reducing a key transaction time from 400 seconds to just 12 seconds and enabling them to scale from 2,000 to 5,000 users seamlessly.

HPDK.com