Case Study: Heritage Hotels & Resorts prevents ransomware downtime and saves thousands with Malwarebytes

Heritage Hotels & Resorts has no room for ransomware

Heritage Hotels & Resorts, which operates 12 unique properties across New Mexico, faced a growing risk from malware and ransomware that threatened reservations, billing, and guest services. Their legacy Avast antivirus repeatedly missed threats, causing slow or infected PCs and frequent IT support calls, so the team needed a cloud‑managed, easy‑to‑deploy solution that would protect operations across multiple hotel networks without disrupting core systems.

The IT team deployed Malwarebytes Endpoint Protection—installed via Active Directory and managed from a single cloud console—which quickly uncovered and removed existing infections, enforces real‑time defenses, and lets staff group endpoints and set policies by property. Since deployment Malwarebytes has prevented multiple ransomware incidents (six detected), eliminated malware‑related helpdesk calls, simplified management, and saved the company thousands in downtime and remediation while restoring confidence in their security posture.

Heritage Hotels & Resorts

Jarno Hol

IT Director