Case Study: Frostburg State University achieves 80% fewer malware help-desk tickets and audit-ready endpoint protection with Malwarebytes

Frostburg State University stops malware at its front door

Frostburg State University, a public institution in the University System of Maryland serving about 5,600 students, was battling a rising tide of adware, PUPs, browser‑hijacking malware and other advanced threats across campus endpoints. Its four‑person Technology Services team was overwhelmed by infections and help‑desk tickets, and the university’s legacy antivirus did not meet audit requirements for malware detection and reporting.

Frostburg deployed Malwarebytes Endpoint Security and Malwarebytes Breach Remediation for Mac via the Malwarebytes Management Console, automating installs and scans across Windows and macOS devices. The solution stopped threats at the “front door,” reduced malware‑related help‑desk tickets by 80%, freed the small IT team to focus on other projects, provided active reporting to satisfy audits, and delivered a strong return on investment while improving user uptime.

Frostburg State University

Harry Fike

Technical Support Manager, Office of Information Technology