Case Study: Unibail-Rodamco-Westfield improves retailer communication and engagement with Mallcomm

Unibail-Rodamco-Westfield - Customer Case Study

Unibail-Rodamco-Westfield sought to enhance communication with its tenants and provide stakeholders with better access to information on marketing, operations, and security. To address this challenge, they implemented CONNECT, a white-labelled platform provided by the vendor Mallcomm.

Mallcomm's solution streamlined processes into one easy-to-use platform, improving two-way communication and operational efficiency. The results were significant, with the app now operating in 90 centers across 11 countries. It connects over 94,000 users and more than 13,750 retailers, with over 90% of all tenants actively using it as their primary communication tool with management.

Unibail-Rodamco-Westfield

Alexis Veron

Head of Shopping Centre Management Quality and Services