Case Study: Mall of America streamlines tenant communications with Mallcomm

Mall of America reaches 99% tenant adoption with Mallcomm

Mall of America, the largest retail and entertainment destination in the U.S., faced significant challenges in communicating with its 520+ tenants. Their previous methods, such as hand-delivering printed memos, were inefficient and slow, especially during high-profile events like the Super Bowl. They needed a technology platform, Mallcomm, to streamline communications, customize messaging, and manage tenant contact information reliably.

By implementing Mallcomm, Mall of America gained a centralized communication hub that replaced outdated manual processes. The solution provided a single point of contact for tenants, enabled targeted messaging, and offered features for posting deals and job openings. The vendor, Mallcomm, achieved a 99% adoption rate among tenants, drastically improving communication efficiency and providing valuable insights into tenant engagement for the mall management.

Mall of America