Case Study: Derbion streamlines retail operations and boosts tenant engagement with Mallcomm

Derbion - Customer Case Study

Derbion, a large indoor shopping center in Derby, England, was seeking a digital platform to streamline tasks, unite its retail community, and increase tenant engagement. They selected Mallcomm to provide a solution.

Mallcomm implemented a comprehensive platform featuring modules for critical communications, SMS, voice calling, and mail to improve engagement. Additional modules for surveys, CRM, sales, ticketing, and auditing were added to streamline operations and aid decision-making. The results were significant, with 85% of total tenants active on the platform, 146 out of 164 registered, and high volumes of content views and operational submissions. Mallcomm delivered a seamless experience with exceptional support, receiving positive feedback from all retail stores.

Derbion

Lucy Ludlow

Business Performance Manager