Case Study: SurveyMonkey achieves 50% faster contract cycle times and standardized contracts with Malbek

SurveyMonkey - Customer Case Study

SurveyMonkey, an agile experience management company, faced a major contracting challenge: lack of visibility into the status of many agreement types across the business. Procurement needed a central, searchable CLM platform to standardize buy-side contracting, reduce risk from disparate contract sources, and support a growing, high-volume procurement function — and selected Malbek as its vendor and CLM solution.

Malbek helped SurveyMonkey implement contract templates, a pre-approved clause library, and a Coupa integration to centralize contracts and supplier/purchase data. The standardized workflows and repository reduced contract cycle times by 50%, cut duplication and version-control risk, and shifted routine approvals away from Legal, improving Procurement–Legal collaboration. Malbek’s scalable platform now gives teams real-time visibility and a repeatable process that supports enterprise growth.

SurveyMonkey

Ewa Hugh

Head of Legal Operations