Case Study: NextSource achieves automated contract control and avoids costly auto-renewals with Malbek Contrax

NextSource - Customer Case Study

nextSource is a managed services organization that generates a high volume of client and supplier contracts and had been managing them manually across shared drives, email and hard copy. That fragmented process led to missed milestones — notably a costly CRM auto‑renewal — so nextSource selected Malbek and its Malbek Contrax™ CLM to gain control of contract expirations and renewals.

Malbek implemented a phased Contrax rollout that provided a searchable repository, authoring, workflows, e‑signature (integrated with Adobe Sign), automated milestone reminders and easy configuration tools. The result: a fast ROI from quick wins like searchable executed contracts, elimination of surprise auto‑renewals, fewer manual spreadsheets and reduced reliance on a single employee; nextSource can now run proactive renewal reports and is even rethinking contracting practices (e.g., adopting an MSA) with Malbek as a trusted partner.

NextSource