Case Study: Industry‑leading SaaS company (CLM customer) accelerates deal velocity and cuts TCO with Malbek

CLM - Customer Case Study

CLM, an industry-leading SaaS company specializing in surveys, research, and benchmarking, needed a modern CLM to scale with a rapidly growing sales force, accelerate deal velocity (with 80–90% of agreements requiring no legal review), integrate with Coupa and Salesforce, handle renewals, be configurable without code, and be implemented quickly with migration from their previous system. After finding their incumbent CLM lacking in functionality, value, and auditability, CLM selected Malbek as their new CLM solution.

Malbek deployed its configurable CLM platform using productized integrations, prebuilt templates, workflows, and approval processes, completing the migration and Salesforce/Coupa integrations within a 12-week implementation window. Malbek’s native configurability and lower investment delivered an immediate reduction in total cost of ownership, faster time to value, improved governance and integrations, and the operational scalability CLM required.

CLM