Case Study: 4th‑generation family‑owned industrial gas company achieves faster contracting and revenue recovery with Malbek

4th generation - Customer Case Study

4th generation, a family‑owned industrial gases and welding supplies provider, was overwhelmed by spreadsheet‑based contracting that made it hard to find agreements, track expirations, renewals and price changes, slowing customer response and causing revenue loss. To simplify authoring, organization and post‑signature tracking, they engaged Malbek and implemented Malbek Contrax to streamline the request‑to‑signature process.

Using Malbek’s phased, agile implementation, the company imported hundreds of contracts, configured common templates, enabled business‑user reporting and set up automatic alerts for renewals and price changes. Malbek’s solution accelerated contracting cycle times by more than 40%, reduced time spent finding agreements by over 50%, and eliminated over 20% of potential revenue loss while improving pricing analytics and contract management.

4th generation