Case Study: Turmec improves after-sales operations and parts management with Makula

Turmec cuts parts dispatch errors and grows from €7 million to €50 million with Makula

Turmec, a major player in the waste management industry, faced challenges with outdated manual processes in its after-sales operations. These inefficiencies often led to the dispatch of incorrect parts, causing costly disruptions. To address this, Turmec partnered with Makula and implemented its Field Service software to streamline operations and reduce human error.

By adopting Makula's digital solution, Turmec dramatically reduced errors in parts dispatch, saving substantial costs on shipping and returns. The implementation enhanced operational efficiency and automated workflows, leading to quicker service delivery and improved customer satisfaction. Makula also contributed to increased monthly sales for Turmec, highlighting the significant financial benefits of their digital transformation.

Turmec