Case Study: Döinghaus achieves greater service efficiency with Makula Technology

Döinghaus leaps into aftermarket digital efficiency with Makula

Döinghaus, a specialist manufacturer of ultrasonic cutting equipment for the food industry, faced operational inefficiencies due to its reliance on manual processes like Excel spreadsheets. This outdated system caused duplicated efforts, data inconsistencies, and limited the mobility of its service technicians, creating a significant challenge for scaling its aftermarket services. To address this, the company partnered with Makula Technology for a more robust service management solution.

By implementing Makula's system, Döinghaus revolutionized its service operations. The solution provided centralized data for real-time access, digital service reports with e-signatures, and tools for quicker service tour planning. This resulted in streamlined customer interactions, enhanced data reliability, and a significantly more efficient workflow. A key measurable outcome was the integration of approximately 10 major clients who can now log issues directly into the Makula platform, improving transparency and service delivery.

Döinghaus

Jens Stückemann

Head of Service & Support