Case Study: Stellantis &You UK scales AI voice calls and saves £200,000 a year with Make

Stellantis &You UK handles 20,000 AI calls a month and saves £200,000 a year with Make

Stellantis &You UK, representing multiple vehicle brands across 30 dealerships, faced a challenge with unanswered customer calls. Their human virtual reception team only operated during business hours and could not handle all queries. To address this, they built an AI voice agent but needed to ensure it could reliably manage high call volumes and access real-time data.

By connecting their AI agent to the Make platform, Stellantis &You enabled it to pull real customer data mid-call. This solution, implemented with Make, sharpened resolution times and accuracy. The AI agent now handles 20,000 calls a month and saves the business £200,000 annually on this use case alone.

Stellantis &You UK