Case Study: #makeitfuture triples AI support resolution rate with Make

#makeitfuture triples AI support resolution rate to 92% with Make

The customer, #makeitfuture, a European automation company, faced a challenge when a client's AI-driven customer assistance system proved inefficient and inaccurate. Manually coding updates for the system, which used OpenAI, was slow and limited its scalability. The client needed a way to quickly refine AI response strategies to ensure precise and relevant answers for users.

Using Make's visual automation platform, #makeitfuture implemented a solution to filter relevant data and rank the most accurate AI-generated responses. This no-code approach allowed them to rapidly test and deploy optimizations. The results included a 55% improvement in response accuracy and the AI-powered case resolution rate tripling from 34% to 92%. Make enabled the testing of 11 ranking strategies in just three weeks, a process that would have taken six months with traditional coding.

#makeitfuture