Case Study: Kroo Bank cuts incident response to minutes and saves 500 hours with Make

Kroo Bank cuts incident response to 2–3 minutes with Make

Kroo Bank, a UK digital bank, faced a challenge with disconnected internal systems that made employee onboarding and offboarding a slow, manual process. As the company grew, this issue compounded, consuming excessive time for their small IT team. They turned to the vendor Make to automate these workflows.

Using Make, the bank's team built automated scenarios to connect their service management platform, Google Workspace, and Slack. This solution drastically reduced incident response time from 30 minutes to just 2-3 minutes and retired a legacy tool. An AI-powered automation built with Make now saves an estimated 500 hours a year on data reconciliation tasks, sparking a company-wide AI transformation.

Kroo Bank