Case Study: iFood scales invoice processing and saves 2.5 hours daily with Make

iFood saves 2.5 hours a day with Make

iFood, a Brazilian technology company and delivery service, faced a challenge with its procurement process. Roughly 10% of its supplier invoices were blocked and required manual intervention, forcing the procurement team to spend hours each day hunting for data across four separate legacy systems: Databricks, Gmail, Jira, and Slack. This manual search was stalling payments and frustrating suppliers. The company's internal AI platform, Toqan, could handle a few cases but could not reliably orchestrate the full workflow at scale.

By combining its internal AI platform with Make, iFood automated the entire troubleshooting workflow. Make orchestrates the process, using the AI to search for data and then automatically opening Jira tickets, finding PDFs in Gmail, and posting structured Slack messages to the correct person. This solution from Make saved the procurement team two and a half hours per day and removed any ceiling on the volume of invoices they could process, ensuring supplier payments are no longer delayed.

iFood