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100 Case Studies
A Make Case Study
Celonis, a global leader in process intelligence, was facing significant bottlenecks in integrating its legacy tech stack, which included systems like Workday and Brightflag. Manual processes, such as handling legal invoices, were slow and error-prone, while building custom integrations for tools not available in their existing platform was a resource-intensive task that slowed down innovation. The company turned to the automation platform Make to overcome these challenges.
Using Make, the team built a fully automated invoice processing workflow and created a library of reusable templates and custom apps, including connectors for AI tools like OpenAI and Gemini. This allowed them to integrate systems about five times faster than with previous methods. The results included the creation of over 10 custom apps, the elimination of manual work, and the empowerment of junior staff to build and maintain automations, significantly accelerating project delivery.