Case Study: Leading UK Financial Service Company achieves sub-24-hour quotations and faster claims with Majesco Policy for Group Protection

Enabling Growth Through Agility, Innovation and Speed

A leading UK financial services company with more than 7 million customers across life assurance, pensions, investments and general insurance aimed to grow market share through new Group insurance products and best-practice processes. Their plans were constrained by a 30‑year‑old mainframe group administration system that caused integration issues, slow response times, accounting disparities, limited billing and service options, and long turnaround times for quotations, new business and claims—driving up costs and harming customer satisfaction.

The insurer partnered with Majesco to deploy Majesco Policy for Group Protection via a joint, incremental implementation focused on quotations, underwriting, finance, claims and service. The configurable platform automated underwriting and quoting, integrated claims and finance workflows, and enabled phased enterprise integration—cutting quotation and claims turnaround from ten days to under 24 hours, improving accuracy and customer experience, reducing costs, and providing a scalable, future‑proof foundation for growth.