Case Study: Panchero’s Mexican Grill achieves streamlined operations and cost control with Maitre’D

Pancheros Mexican Grill - Customer Case Study

Panchero’s Mexican Grill, a fast-casual chain based in Coralville, Iowa with 56 locations in 17 states and plans for further expansion, needed a POS/back-office solution to boost efficiency, control costs, and be easy for new crew members to learn. Director of Operations Jay Hochenedel emphasized total cost of ownership and ease of use as key selection criteria.

Panchero’s implemented the Maitre’D software suite—configured to be simple and streamlined—with Inventory and Time & Attendance modules, integrated PCI-compliant credit card processing, a gift card interface, and extensive reporting. The system sped training, gave franchisees confidence, helped manage food and labor costs, and delivered scalable reporting and tools to support continued growth.

Pancheros Mexican Grill

Jay Hochenedel

Director of Operations