Case Study: Valor Hospitality reduces costs and boosts guest satisfaction with Maitre'D

Lower Costs and Increase Customer Satisfaction with Maitre’D

Valor Hospitality, a global hotel management company running 17 UK properties across major brands like Marriott, Hilton and IHG, needed to modernize its point-of-sale systems. A patchwork of aging POS solutions had become inflexible, costly to maintain and integrate, pulled staff off the floor to enter orders, and lacked responsive vendor support and a single platform to enable future multi-channel services and strategic data use.

Valor standardized on the tablet-based Maitre’D POS suite, implementing a rolling rollout focused on quick wins and strategic analytics. The change put staff back on the floor, sped up order times, and enabled richer reporting and action on guest data; maintenance costs fell by about 60%, hotels ramped to roughly 400 transactions per day, and Valor is one-third through its UK rollout with improved vendor support and measurable revenue upside.

Valor Hospitality

Nick Moore

Procurement Director