Case Study: Holiday Inn Leeds-Garforth achieves 30% savings with Maitre'D POS

Holiday Inn Leeds-Garforth - Customer Case Study

Holiday Inn Leeds‑Garforth’s Aiolis Restaurant, a busy venue serving hotel guests and visitors to nearby Leeds and York, needed a new POS to better control costs and improve front‑of‑house staff efficiency after years with a different system that carried high maintenance charges. In 2010 the finance team set out to find a user‑friendly, scalable solution that would tighten margins and speed service.

They implemented Maitre’D POS and quickly realized measurable ROI — roughly 30% savings overall — driven by lower maintenance and service fees, clearer reporting for margin control, faster table turnover and improved staff productivity. The system’s ease of use, customisable support and scalability (including planned tablet rollout) delivered immediate efficiency gains and ongoing potential for further savings.

Holiday Inn Leeds-Garforth

Geraldine Stone

Finance Manager