Case Study: a leading European bank achieves faster, more compliant power of attorney verification with Maisa AI

Leading European Bank - Customer Case Study

The leading European bank faced a significant challenge with its power of attorney verification process, which was entirely manual and required hundreds of specialists to spend thousands of hours reviewing complex legal documents. This labor-intensive approach, which had proven resistant to previous automation attempts using OCR and traditional machine learning, resulted in slow client onboarding, delays, and high operational risk. The bank turned to Maisa to address these inefficiencies.

Maisa implemented a no-code Digital Worker built with Maisa Studio to manage the verification process end-to-end. The solution automated the understanding of legal language and document formats, freeing 40,000 hours of manual labor annually. This automation accelerated client onboarding from hours to minutes and generated savings of 1.2 million euros in a single region for the bank.