Case Study: Santa Margarita Water District improves asset management and field productivity with MaintStar WEB

Santa Margarita Water District - Customer Case Study

Santa Margarita Water District, a retail municipal water agency, faced challenges with an outdated, inflexible maintenance management system that was difficult to use and could not be accessed by field crews. This hindered data entry, reporting, and overall workflow efficiency. The district sought a new solution to simplify processes and empower its field workforce, leading them to select the MaintStar WEB Enterprise Asset Management System.

The solution implemented by MaintStar included their web-based system with specialized modules for water and wastewater operations, work order management, and a management dashboard. The district equipped every crew truck with a wireless laptop for full mobile access. As a result, SMWD created, completed, and closed more work orders than ever before, with management reports becoming more complete and detailed. The MaintStar system delivered enhanced accessibility, productivity, and accountability for the district's operations.

Santa Margarita Water District

Tony Hidalgo

CMMS Coordinator