Case Study: City of Thousand Oaks achieves greater maintenance efficiency with MaintStar

City of Thousand Oaks - Customer Case Study

The City of Thousand Oaks, a growing California municipality serving more than 125,000 residents, needed a better way to manage its extensive public works operations, including streets, wastewater, storm drains, trees, and facilities. With thousands of phone calls and work orders each year, the city required a more efficient CMMS to support customer service, dispatch, field operations, and infrastructure maintenance. MaintStar provided the asset and maintenance management system used to centralize and streamline these processes.

MaintStar implemented its specialized asset modules for water, streets, wastewater, landscape, storm water, and facilities, along with wireless mobile access and integrations with GIS, financial, tree, and fleet systems. The results included a shift from centralized to decentralized work management, improved productivity, lower operating costs, longer asset lifecycles, fewer service interruptions, and better budgeting and planning. MaintStar also helped the city improve reporting, data accuracy, and employee satisfaction while managing over 12,000 work orders annually.

City of Thousand Oaks