Case Study: Towson University achieves faster maintenance response and improved student satisfaction with Maintenance Connection

Improving maintenance operations for better campus residential experiences

Towson University, one of Maryland’s largest public universities serving more than 22,000 students across a 329-acre campus with 55 buildings (17 residence halls), struggled with fragmented residential maintenance: work orders piled up, requests couldn’t be routed to the right teams, and students had limited visibility into service status.

Implementing Maintenance Connection (CMMS) enabled automated routing of work orders, an online student portal for submissions, and daily automated productivity reports for staff. The change delivered faster response times, improved technician efficiency and transparency, and a scalable solution that increased student satisfaction with campus housing.

Towson University

Troy Lingelbach

Assistant Director of Facilities Management Operations and Maintenance