Case Study: Watson-Marlow Fluid Technology Solutions achieves improved operational efficiency and collaboration with Maintenance Connection

Discover Maintenance Connection's Role in Enhancing Operational Efficiency and Collaboration at Watson-Marlow Fluid Technology Solutions (WMFTS)

Watson‑Marlow Fluid Technology Solutions (WMFTS), a division of the Spirax Group and a world leader in peristaltic pumps with £394M turnover in 2023, had adopted Accruent’s Maintenance Connection to replace paper processes and improve recordkeeping. Decentralized use across sites created licence reallocation issues, thousands of hard‑to‑manage open work orders, and duplicated helpdesk tickets that delayed support, revealing the need for a more centralized, structured approach.

In late 2023 WMFTS appointed a single system owner, centralized licence management, streamlined escalation procedures, launched an Accruent MS Teams hub, rolled out interactive training, and introduced quarterly global calls. The changes improved collaboration and response times, supported a 150% increase in tracked assets without increasing management effort (the system now takes about 5% of the owner’s week), and expanded Maintenance Connection’s use beyond facilities to drive ongoing operational efficiency.

Watson-Marlow Fluid Technology Solutions

George Morant

Global Manufacturing Engineering Manager