Case Study: L'Oréal achieves reduced asset downtime and increased mechanic utilization with Maintenance Connection

Diminishing Asset Downtime And Increasing Mechanic Utilization With Cmms Implementation

L’Oréal, the world’s largest cosmetics company (€26B annual sales, 32 brands), operates five U.S. manufacturing facilities and 15 distribution centers. As it expanded across the United States, the company needed a way to track asset health, extend equipment lifespan, and get multi-site visibility into downtime and maintenance performance—challenges caused by decentralized asset data and limited reporting.

L’Oréal deployed Maintenance Connection CMMS across its U.S. sites, implementing tailored preventive maintenance schedules, mobile access for technicians, and automated KPI reporting. That rollout reduced breakdowns and maintenance costs, increased mechanic utilization, provided real-time asset and work-order visibility, and enabled the team to quantify and pinpoint the causes of downtime.

L'Oreal

Harry Silverman

Assistant Vice President of Engineering