Case Study: THIRA Health triples proactive maintenance with MaintainX

THIRA Health Triples the BOMA Industry Average Ratio of Reactive to Proactive Work Orders

THIRA Health, a behavioral health organization in Bellevue, Washington, needed a better way to manage facilities operations. Before using MaintainX, the team relied on Excel spreadsheets and Microsoft Teams, which made it difficult for Senior Facilities Manager Phil Snyder to handle work requests, preventive maintenance, inventory, and compliance tasks efficiently.

With MaintainX, THIRA Health digitized work orders, SOPs, inspections, and asset management, while using reporting dashboards to improve visibility and accountability across the facilities team. MaintainX helped THIRA increase its reactive-to-proactive work order ratio from 13% to 36%—nearly three times the BOMA industry average—while also streamlining workflows, improving transparency, and making it easier to train staff and manage preventive maintenance.

THIRA Health

Phil Snyder

Senior Facilities Manager