Case Study: Syracuse Glass Company prevents unexpected forklift failures and optimizes inventory with MaintainX

Syracuse Glass Company Tries 15 Different CMMS Products before Choosing MaintainX

Syracuse Glass Company brought back Tom Resch in July 2020 as Process Improvement Project Lead to implement a modern computerized maintenance management system (CMMS) to track assets, streamline parts management, digitize SOPs, and curb overspending from reactive maintenance. After testing 15 different CMMS products, Syracuse Glass selected MaintainX as the vendor and platform that met their needs for frontline workflow coordination, communication, and compliance.

Since implementing MaintainX, Syracuse Glass has cataloged 64 vendors, 372 assets, and 924 parts, established cost‑optimized spare parts levels (e.g., water filters, suction cups, float switches), and enabled meter alert integrations that protect their three most critical forklifts from unexpected failure. MaintainX’s desktop/mobile apps, advanced reporting, asset filtering, and work order scheduling have simplified preventive maintenance and inventory control, helping Syracuse Glass reduce downtime and support continued expansion throughout New England.

Syracuse Glass Company

Tom Resch

Process Improvement Project Lead