Case Study: Michaels Stores cuts MTTR by 70% with MaintainX

Michaels cuts MTTR by 70% with MaintainX

Michaels Stores, a leading arts and crafts retailer, faced challenges with its outdated maintenance systems, including paper checklists and a cumbersome legacy CMMS. This led to inconsistent standards across distribution centers, excessive parts spending, and a loss of institutional knowledge. Seeking a modern solution, the company turned to MaintainX for its computerized maintenance management system (CMMS) to standardize practices and build a data-driven foundation.

By implementing MaintainX, Michaels gained a user-friendly, mobile-first CMMS that simplified work order creation and data capture. The solution provided clear workflows and data visibility, which fostered a cultural shift towards accountability. As a result, MaintainX helped Michaels cut its mean time to repair by 70%, increase mean time between failures by 20%, and nearly eliminate costly emergency parts shipments.

Michaels Stores