Case Study: Karn Custom Woodwork achieves a preventive maintenance program in under a year with MaintainX

Karn Custom Woodwork Built a Successful Preventive Maintenance Program in under a Year

Karn Custom Woodwork, a Richmond-area commercial millwork firm, was running maintenance on a reactive “fly ’til failure” basis and needed a way to standardize care, return equipment to OEM condition, and support production stability. Facilities manager Bobby Nisbeth evaluated web-based options and implemented MaintainX (enterprise plan) to replace spreadsheets and paper forms with a single digital maintenance platform.

Using MaintainX, Karn digitized work orders with photos and PDFs, centralized locations, vendors, procedures and team communication, and launched preventive maintenance walkthroughs. In under a year MaintainX helped Karn move to 350+ preventive work orders across 8 teams and 200+ assets, giving executives real-time dashboards, better verification of specs and codes, and a clear shift from reactive fixes to reliable preventive maintenance.

Karn Custom Woodwork

Bobby Nisbeth

Facilities Manager