Case Study: Town of Sussex achieves complete digital maintenance transformation with MaintainX

How The Town of Sussex Runs On MaintainX

The Town of Sussex—covering Community Services, Public Works and the Fire Department with a 35‑person workforce—was bogged down by paper work orders, sticky‑note communication and no reliable audit trail, which led to missed requests and unclear compliance for COVID‑19 sanitation rules. Community Services Director Jason Thorne adopted MaintainX’s operations and maintenance management software to replace analog workflows and centralize maintenance requests.

MaintainX’s app provided real‑time digital work orders, inspection checklists, an asset database with QR codes, team chat and an API‑connected web requester portal; Sussex used these tools for daily inspections, contractor documentation and safety binders. As a result, the Town of Sussex has completed 6,000+ work orders since November 2019, documented 100+ procedures, cataloged 120+ assets, manages 45+ vendors, and reports faster, more accountable maintenance and verifiable COVID‑19 sanitation records using MaintainX.

Town of Sussex

Jason Thorne

Community Services Director